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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Jo Currey

May 20, 2026

5  out of  5
rating by Mary Jo Currey
"Needed assistance when my mortgage was sold to another lender…Leimomi at Char McLain State Farm was fantastic!"
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Karen

April 2, 2026

5  out of  5
rating by Karen
"We are so thankful and happy we changed agents to Char McClain! We have been with State Farm for many years and have never been treated better. Leimomi immediately scheduled an insurance review with Char once our policies were transferred. Char went into detail about each policy and answered all our questions to ensure we understood the various coverages. We feel the door is always open for us to contact Char’s office. Char, Leimomi, and Kara – thank you so very much for making us feel like family. We are highly recommending you to all our friends."
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Randy Oliveria

March 4, 2026

5  out of  5
rating by Randy Oliveria
"Very helpful great staff"
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Andrew Van Velzer

November 12, 2025

5  out of  5
rating by Andrew Van Velzer
"Very helpful and responsive. Leimomi is very diligent and works for her clients."
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Sara Wilson

October 6, 2025

5  out of  5
rating by Sara Wilson
"Kara was so kind and helpful! She worked with my schedule to find time to talk and explain things clearly. Thanks so much!! Highly recommend"
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Tenorio Watts

July 16, 2025

5  out of  5
rating by Tenorio Watts
"Y'All Are The Best-ests Ever!.Number One Team In The Nation!.
Sincerely, T. WATTS"
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Pat Bailey

June 26, 2025

5  out of  5
rating by Pat Bailey
"Leimomi did a great job of correcting a mistake I made. I've been a customer of Char McClain for about 10 years and have been very satisfied."
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Tammie Pritchard

June 24, 2025

5  out of  5
rating by Tammie Pritchard
"Great customer service"
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CM

April 7, 2025

5  out of  5
rating by CM
"Char was amazing to work with. After completing an online quote for Homeowners insurance, Char called me to ensure I had the right coverage for my house, and in the process, she helped me with my Auto, Motorcycle and Umbrella policies. Great experience overall. Thank you, Char!!!"
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Char Brame

April 1, 2025

5  out of  5
rating by Char Brame
"I texted a question to the office today and got a friendly, professional answer right away. Excellent customer service! Thank you."
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Wendy Bailey

March 28, 2025

5  out of  5
rating by Wendy Bailey
"I have worked with Char McLain since moving to Tumwater in 2015. She has always had my best interest at heart and helped me through multiple vehicle policies, renter's policies, and homeowner's policies in that time. She is kind, thoughtful, professional, and easy to talk to...and her staff has always upheld those same characteristics. I moved from one side of Washington state to the other in 2017 and chose to keep her as my agent. I have never regretted that choice and can't imagine working with anyone else!!"
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Dan Donahue

February 28, 2025

5  out of  5
rating by Dan Donahue
"Leimomi was very helpful in getting my Home Owners insurance reinstated. DD"
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PacNW Hiker

February 20, 2025

5  out of  5
rating by PacNW Hiker
"Char and her staff are great to work with! Very caring, helpful and responsive!"
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Tracy D.

January 24, 2025

5  out of  5
rating by Tracy D.
"This office has always been prompt, fair, and courteous with us."
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Alan L Forrest

January 24, 2025

5  out of  5
rating by Alan L Forrest
"Very responsive to my needs and a pleasure to work with"
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James Jones

January 3, 2025

5  out of  5
rating by James Jones
"Great agency, great people. Consistently the best rate, and easy to communicate with."
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Robert Todd

January 1, 2025

5  out of  5
rating by Robert Todd
"Reasonable rates, and excellent customer service!"
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Meradith Thayer

December 10, 2024

5  out of  5
rating by Meradith Thayer
"We have both renters & car insurance through this office and have a good experience with both. Lei was very helpful in getting our renters policy up to date with the new management guidelines and is very appreciated!"
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Julie Zimmermann

August 17, 2024

5  out of  5
rating by Julie Zimmermann
"As usual, prompt service from the staff at Char's office. Email question and reply within couple hours. So nice to handle business without calling some 1-800 number call center who knows where... Thanks"
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Ira Blossom

June 24, 2024

5  out of  5
rating by Ira Blossom
"100% Awesome! State Farm is the best insurance!!! Everyone is super helpful and always welcome questions and updates for all your policies! I recommend Char McLain-State Farm Insurance to all my family and friends!!!"
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Linda Kenworthy

April 4, 2024

5  out of  5
rating by Linda Kenworthy
"This state farm office has been extremely helpful with all our needs."
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Linda D

February 10, 2024

5  out of  5
rating by Linda D
"Char is simply the best!! She is always patient, friendly, knowledgeable and does what's best for YOU !!! Her staff are all GREAT TOO!!!! THANK YOU ALL😊"
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Jesse Hodson

November 20, 2023

5  out of  5
rating by Jesse Hodson
"I walked into this office a broken man....POOF!!! All my worries were fixed immediately and with s smile! I can't wait to do more business here with Char and her TOP NOTCH associates....Thank you and Happy Thanksgiving to Char and her staff👍!!!

🙂 FIVE STARS * * * * *"
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Maggie Balagot

November 9, 2023

5  out of  5
rating by Maggie Balagot
"Have had good service w/Char & her office staff."
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Michael Swope

October 21, 2023

5  out of  5
rating by Michael Swope
"We moved out of state. We thought Char’s office was GREAT when we lived in WA but since experiencing other 4.5-5 star State Farm offices have realized that Char’s office may never be matched. I wish we could have her office back, even from 2,000 miles away."